RSD Travel
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Refund failure resolved
We were booked to travel to Morocco on 19th March 2020. We were advised that our trip would be cancelled and they would contact us later. Unfortunately, it has been up to us to chase and contact this company. After many emails and phone calls, we are no nearer in getting a result ie a refund of monies paid. Their customer service is appalling , we have had no formal contact apart from an email sent later. We do not think this is good enough when we are entitled to a full refund. They take your money readily but if problems arise, it would appear to be a fight to get resolution. Susan Parker Since posting this review, yesterday, we had a notification to confirm that a full refund of our holiday will be given. I would like to say a big thank you to the RSD team for this positive response. Susan Parker