Express Water
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I purchased a whole house filtration…
I purchased a whole house filtration system over a month ago for over $500. All I received was the filters and the spin down sediment filter. I’ve left numerous emails, as this is the only way to contact them anymore for customer service. They say someone will get back to you via phone, but nobody ever does. Their phone line doesn’t allow customer service calls any longer. Very disappointed in this purchase. I have the EW RO system that I’ve been happily using for years as well. Love their story, but seems like they've lost their way… UPDATE: the company says they've contacted me, but they haven't. Looks like an AI bot writing responses to review's.....I've called and gotten ahold of someone that says a replacement will be sent over a week ago, but haven't received anything or even a confirmation that one is being sent. Next step is showing up at thier office.