Ancestry.com
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I had a very concerning experience with…
I had a very concerning experience with them today. Out of nowhere an email popped up saying that my PayPal account had just paid an specific amount of money to Ancestry.com Operations LP. The same day. I knew for sure that I had not authorized that transaction. I contacted them and they agreed to cancel the transaction but were very evasive about how it had happened. At this point I went back to PayPal and filed a unauthorized transaction report and later that afternoon after having to change my password to unlock my account I received a message saying that they had investigated and there was no unauthorized access. The bottom line is this. Somehow Ancestry managed not only to access my PayPal account but to authorize recurring payments without my permission. That's bad enough but both Ancestry and Paypal have offered no explanation. I think I had a Ancestry account years ago so they probably still have my email address but that does not explain how they managed to access my Paypal account with no authorization. I would suggest only that you be very, very careful before deciding to do business with this company.