Keenans Estate Agents
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Poor service and lack of interest
Having moved home eight times and also managed a couple of major company relocations earlier in my career, I have a fair idea of the level of assistance estate agents can offer and tend to use them because of their ability to identify a 'good' buyer and to manage the post-offer process. Our initial impressions of Keenan's was positive; the local office was very friendly and achieved our asking price reasonably quickly -although our's was a very sellable house, to be fair. From there everything went downhill. The representative we had been dealing with left and from that point the local office took no further interest. We were 'managed' by someone from a distant office who appeared not to have been briefed about our situation and who by his own admission did not pick up a variety of significant issues affecting our buyer which ultimately caused the sale to come close to falling through. I found myself frequently having to tell him what was going on elsewhere in the chain. He was pleasant enough, but I wanted more than this for the fee I was paying. At the same time I received regular feedback from our buyer and also from another interested party that it was all but impossible to contact Keenan's; phones at the local office went unanswered and people had to come directly to us for information. We received no messages from the local office even when we completed; this confirmed the impression that their initial welcome and friendliness was rather phoney. I wouldn't recommend them to others in the Clitheroe area - there are several better local options.