Novo Shoes
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I have a back injury and always seek…
I have a back injury and always seek out shoes with a particular heel and fit. I was searching for a white shoe for my wedding. I found a shoe at nova which I liked after trying on many white shoes assisted by staff who knew the reason for my purchase. When I arrived home, to my dismay, the shoe is beige. The lighting in the shop made them look white and the attendant did not bring to my attention the colour. I went back the next day and they refused a refund and offered a voucher. The voucher is of no use to me as I require a particular shoe fit and may never find another shoe at nova ever, which means they have “stolen” my money. NOVA policy needs to change as they are aware that shoes are an important in the health and physical safety of their customers thus we have podiatrist where fits may take a few adjustments. There is no pride or honour in what NOVA customer service does and this guided by their owners.