1st CENTRAL Insurance
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Poor telephone customer service
Haven’t needed to use the insurance policy thankfully, however , when renewing I had to go through to customer services because of multiple emails reminding to review and renew and I needed to check there wasn’t anything else I needed to do. When I used customer services it wasn’t a uk service centre and the person I spoke to had a very similar approach to some of the poor customer services companies I’ve used in the past - ie poor understanding of why I was calling , answers from a set script and unable to grasp what I was asking. This has made me a bit worried about the customer service and support if I do need to make a claim or need help sorting something more serious out