Kezlee Aylett

Kezlee Aylett

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1 out of 5 stars
Average rating

Reviews by Kezlee Aylett

EN

Energy Ombudsman

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1 out of 5 stars

Eventually side with the energy company.

They claim to be biased, you provide all evidence and the company provide edited-after-the-fact evidence yet they still side with the company. I had a dispute that my usage was much lower than the company claimed and ironically enough while I dealt with the ombudsman they lowered my monthly usage. Since the decision was declined they have added an extra £100 per month to my bill and claim I’m using extreme amounts electricity. I showed the ombudsman high levels of evidence only to be told after the company sent edited bill amounts to them that I in fact did owe the amount the company claimed and that all meter readings where true - never mind a meter reading has never been requested or done. And now the company is free to threaten me with third party actions for their fraudulent activity due to the ombudsman upholding their evidence.