Nyx Hotels
View company profile →
Overpriced Stay with Surprisingly Poor Hospitality – Would Not Return
We recently stayed at NYX Hotel Limassol, and while the rooms were clean, the breakfast was good, and the business lounge was a nice space, the overall experience unfortunately left a lot to be desired. Let’s start with check-in. We arrived at noon, aware that official check-in is later – no issue there. However, the receptionist’s attitude was… questionable. We were told to wait by the rooftop pool area, which was due to close in a few hours for a private event – not exactly a warm welcome. The receptionist promised to try and have the room ready early, which we appreciated. But after sitting in the lobby for over 3 hours, we approached the desk again at 3:20pm, only to finally be allowed to check in. What stung even more was watching other guests being invited to wait in the business lounge – a far more comfortable option we weren’t even told about. Whether it was oversight or selective treatment, it didn’t leave a good impression. The rooftop pool? Visually nice, but not functional. Open only from 10am to 6pm, with no sun umbrellas – meaning you’re expected to enjoy peak sun hours fully exposed. On top of that, it gets closed off regularly for private events. While that’s understandable for events, it makes you wonder what, exactly, the €500+ price tag is paying for. Poolside staff were also notably unfriendly. No words were exchanged, but their body language clearly said we weren’t welcome there. At the gym, I experienced an uncomfortable situation: while looking for a restroom, a spa employee shouted across the room, “Where does she think she’s going?” – loud enough for others to hear. As a guest, that moment was deeply awkward and unnecessary. Another guest had an even more bizarre experience. After ordering food from outside (as many do), she was stopped by security and told she wasn’t allowed to eat in her own room, nor in the lobby. Fortunately, she stood her ground. But honestly, such rules – if they exist – should be clearly communicated and enforced with respect, not confrontation. All in all, we’ve traveled extensively and stayed in many hotels. Unfortunately, this is one of the few where we left saying, “Never again.” The hospitality was inconsistent, the warmth absent, and the amenities were either inaccessible or poorly managed. Several friends who had considered staying here have now decided otherwise – and I can’t say I blame them. Management would be wise to review not just their policies, but also how their staff interacts with guests. A hotel with this kind of pricing should offer more than just a clean bed and a decent breakfast.