Adagio Teas
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Absolutely the WORST
Absolutely the WORST customer service I have ever had in my entire life. And I've been in customer service for a decade. Unresponsive, rude, and severely unhelpful to the point where I feel legitimately scammed. I've been a loyal customer for 3 straight years. I've needed customer service twice. The first time they forgot to send something in my order. It took 4 emails to get them to send it. At one point I was told to "look around outside, sometimes things fall out of the box" ....the sealed box that they mail stuff in. Stuff just...sometimes falls out of???? That is a red flag on its own. Then, last year for Black Friday I purchased the Velocotea kettle for $100. One of the buttons never worked. Which, fine all the others did so no big deal. Then about a month ago I was cleaning it as per the instructions because it had been sitting for a few months whilst it was too hot for large pots of tea. Except the cleaning agent that supposedly was designed to go with the machine (sold separately of course) did nothing and either broke the kettle or the kettle broke at the same time from something else but whatever the mechanism that's in it that's responsible for turning it off, stopped. And it was just...on, for days. Thank god the house didn't catch on fire or anything. But after that none of the buttons lit up so it was impossible to tell if it was on and so it boiled to a crisp a second time. It then ceased working entirley. At this point I emailed the company and was told to "Dropbox them a video of it working" which is ridiculous. Because, you know, NOTHING HAPPENS WHEN YOU TOUCH ANY OF THE BUTTONS. But I did as I was asked. That was over a week ago now. And no further communications from them have been received. Don't buy from them. I only did as long as I did because they had good black Friday deals. But they use plastic tea sachets and have awful customer service. So not worth it. Save your money. Update: 12/10/23 I'm laughing so hard at the customer service rep that responded to my review. That's the most communication I've had from the company in a month and it's still awful. Most companies would look into the case at this point, not constantly lie and throw the ball in my court. I've sent two more followups and still nothing. Absolute garbage. Update 12/11 RET00282788 Here's my case number Update 12/16 After much back and forth I have received store credit for the cost of the tea maker. :)