RW

Aug 20, 2021

I am unhappy

I was referred by Wikivorce to Austin Kemp for a fixed-fee consent order. I completed Austin Kemp's client questionnaire and provided the information they requested. I received a reply asking me for fees in addition to the fixed fee agreed with and already paid to Wikivorce. I queried this but got only auto-replies for the next two months. Wikivorce intervened and transferred my case to another solicitor who completed the work for the agreed fixed fee. I wanted to put my experience of Austin Kemp behind me but eleven months after failing to reply to my email, they contacted me to ask whether I still wanted their services. At that stage I wrote a one-star review of their service on TrustPilot. Austin Kemp's managing director immediately phoned me, told me I was defaming his firm and that he would take action. I removed my review for three days but I believe I have the right to report my experience so that others can make an informed decision about whose services to use.