ALL - Accor Live Limitless
View company profile →
Unable to contact Winchester Wessex…
We booked a room at the Winchester hotel and then a few months before wanted to ask if we could change the dates of the stay as my husband had an accident and couldn’t travel. Sent multiple emails to hotel, no reply. Rang the central bookings number who couldn’t get any answer at the hotel but gave us their direct number. Rang multiple times no answer. In the end gave up. A week before the stay we were bombarded with emails about up coming stay but when I tried to email the hotel to tell them we weren’t coming, the email then bounced back (not the general no-reply email address it using the email address that is meant to be hotel one). When trying to log in to our booking on website through member area, the website kept having a problem accessing booking so not able to do anything through there either! Tried contacting customer service at Accor but the Winchester Wessex wasn’t on the drop down menu. Put in the message using another hotel as company submit otherwise, and made it clear this was about the Winchester Hotel. Accor came back saying ask insurance for a refund. Explained we weren’t worried about a refund just wanted to get the message to hotel that we wouldn’t be there. Customer Services then gave us contact details for a completely different hotel. Gave up again. Now being asked if we want to check in online! I dread to think what the experience would have been at the hotel if we’d actually been able to make the booking!