Tina

Sep 11, 2024

Fantastic

After we placed an order, I received confirmation, and advice telling us the order could take 3-4 weeks, due to a recent fire. I had not known about the fire, so was quite impressed they were back up and running, with not really that long to wait. After three weeks, I emailed, asking if I could personalise the items which I hadn't known about, unfortunately we were told the items were now with the production team, so it was too late, which was acceptable; we also saw they were now stating items could take upto 7 weeks. We then checked after 4 weeks if the items had been despatched, we received them 1 week later, total of 5 weeks. When we opened the parcel, which was delivered on time as per email and text, we were delighted. Whilst I read the flyer which was inside, highlighting the fire had destroyed everything - machinery, warehouse, stock etc. I googled it online, and could hardly believe what I saw, and was even more impressed with how quickly they've managed to get back up. Well done and thank you. 163912