SES Water
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SES Water needs to learn from Thames Water
I moved home recently into an area serviced by SES Water and I am seriously regretting that I have. After 28 phone calls to SES, my account is still not sorted out. Each person I speak to has given me totally different information from their colleagues. It is as if I am calling a different company each time. Some customer service agents have been trying to be helpful, but still have gotten nowhere and have given me misinformation. Other customers service agents have not tried to help at all. In particular Julia, who I spoke with today 06/10/20. I asked to be transferred to a gentleman I had spoken to a dozen times and who was attempting to sort out my account. While I was speaking, Julia interrupted and asked "are you done yet?". She was the height of rudeness when I told her that it was unacceptable to speak to anyone like that. Julia represents customer service at it's worst and lowest. Unfortunately, I don't think any amount of coaching or reprimand will correct Julia's nasty attitude. Fingers crossed my account problems will finally be resolved and I won't have to make call number 29 to this shambles of a company. How I miss Thames Water!