Hilton Hotels
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Unpleasant customer service
The location is in Chatsworth California Double Tree. “I had a very unpleasant experience at this hotel due to the unprofessional and disrespectful behavior of the front desk staff, the employee I interacted with was extremely rude, dismissive, and unhelpful his name is Albert and the women was also there don’t know her name, but this was on Sunday March 30th around 11am were their shift. Their attitude made my stay uncomfortable, and I felt very disrespected throughout our interaction. It was disappointing to be treated this way, especially at a place that should prioritize guest service. I really hope management addresses this issue for future guests.” Specially for a customer like us being a Hilton members for so many years.