Zumiez
View company profile →
DO NOT ORDER OUTSIDE OF THE US
Zumiez is my favourite store whenever I visit the US, but their online experience is abysmal. I ordered two shirts at the beginning of December and paid for shipment to the UK. I expected them to arrive after a couple of weeks, maybe. I was even prepared for them to arrive after Christmas. But I wasn't prepared for them to have not even left the country AFTER AN ENTIRE MONTH. I was asked if I'd like my shirts sent out seperately (I'm guessing they were in stock at different branches), or if I wanted them consolidated into one shipment to save on import taxes. I opted for the latter because who wouldn't want to save a little money? Oh, what a frugal fool I am. My order was placed on the 6th of December. A couple of days later, the request about consolidation came through. I replied straight away, and on the 14th of December, I received confirmation from Fedex that my shirts had reached a consolidation centre in Corona (the most unfortunate name for a place in 2020). As I write this, it is now the 29th of December (almost a new year!), and my shirts are STILL sat in that consolidation centre. I can just imagine them, lying in a pile all alone, a dying flourescent bulb hanging overhead as layers of dust congregate on clothing that might never be worn. What are the staff at the Corona consolidation centre doing? Do they have Corona themselves? Or are they just sat around getting high and watching skate videos? Either way, they aren't sending anyone's stuff out. The customer service team seem nice enough, and do reply pretty promptly. But they completely avoid giving me an actual reason why I don't have my shirts yet, and had the audacity to tell me that the process of getting my order out to me "isn't as simple as handing it to a courier". As a business owner that deals with plenty of international orders on a daily basis, I can tell you right now it really is that simple. If you're kicking it with the homies and happen to ride by a Zumiez store, head on in and stock up on skater threads. If you're living outside of the US and considering ordering from their website, you'd proabably have more luck dropping in on a vert ramp covered in bacon grease.