ASGENG

Apr 22, 2025

Warning

Warning: Would NOT recommend going with this car rental company. When I showed up to pick up my car at SJD airport in Cabo, Eduardo O.F. told me that I needed to pay additional fees and that the price posted on Expedia was not "the real price." They then said I needed to pay the real price which was $100 more and that this was required to rent the car. Since I had already paid in full through Expedia, both for the car rental and extra insurance, and could not walk away (it was offsite at the airport and you needed to take a shuttle), I paid the $100 extra. When I got back home and followed up with Expedia, they said these were optional charges and that I had willingly paid for them. This is fraud. America Car Rental also gave me a car with pre-existing damage and tried to blame it on me when I returned the car. Luckily, I had taken my own videos and could prove it was already there. They were hostile and extremely unprofessional, telling me I couldn't take photos. The single worst car rental experience I ever have had. Furthermore, their automated reply below is not genuine because they are not really interested in "[improving my] experience with [them]" or provide me with "a personalized attention" since both I and Expedia have reached out to them and they refused to "help."