Michaels Stores
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Worst online customer service ever !!!
My husband had purchased on line a Circuit machine for a Anniversary gift for me , you can imagine my excitement when it arrived, tryed to install it using utube on 3 devices (without a Manual as non in box) for hrs finally I called called into customer support calmly explained my situation …..1st lady I was hung up on and afte 4 more calls , I given the complete run around , I called called in 5 times , each time being told a either email would be sent out immediately to return UNUSED item or told I had to contact Cricut themselves going through a series of troubleshooting with them & then if no success I needed to receive a letter from them to return NEW faulty $447.00 machine …, I was appalled i finally emailed customer support and someone there emailed back saying she apologized and I was given wrong information and with receipt I could make the hr drive to closest Michaels to get full refund ! I went and they were wonderful , so polite, I will NEVER make a on line purchase from Micheals again due to this very negative experience…. I’d strongly advise caution with dealing with them for anyone buying big ticket items …, & if there was a minus star, I’d of given them a minus -*10. Disgusting customer service.