Traveluro.com
View company profile →
I was hesitant to use Traveluro at first
Initially, I was hesitant to use Traveluro, as I wasn't familiar with the service. I read all the bad reviews but the price convinced me to try anyway. However, I was pleasantly surprised by their exceptional customer care. I wanted to cancel a non-refundable booking due to sudden illness, and I made a phone call to their hotline (US number), ready to motivate my case. A customer service agent answered directly and I informed them about my situation. They created a ticket and let me know they'd get back to me "within 24-48 hours". At that moment I felt like it wouldn't work, but less than two hours later someone phoned me back and to my amazement, they managed to secure a refund despite the policy. Both calls were serviced by workers in English with heavy Indian accent. Even though I'm almost sure they were reading directly from a script, they were very well mannered and I would have given a good review even if the outcome wouldn't have been what I wished for. I'm quite surprised to be honest. Not sure if I was just lucky and managed to get them off the busy hours or at low season, but this was really unexpectedly good! Note: I have just received the confirmation of the refund but not the actual refund (yet). All looks good though, so I'm hoping it'll actually work out.