Waves Car Wash
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You can scam me once
Waves at Tesco, Horsham, West Sussex To be fair they have always done an excellent job and are usually nice people to talk to, I just can't stand the scammimg. You ask them how much 'bronze plus' wash will be, they tell you it will be £17 because the car is a 'Size 2'. You agree, leave the car with them, do some shopping and come back to be told it's £20 because, presumably my car expanded to a 'Size 3' when it got wet. And it's not just me, I'm the third in my family that has been 'done' like this and we have one by one stopped using them. So what did Waves achieve. Well I used them on a regular basis, they scammed me out of £3 because they probably knew that I wasn't going to make a scene in the car park. They are probably laughing thinking they have fleeced me for an extra £3. Well I guess they did, but I won't be going back there again. Business 101 - what is better, be honest with your customer and retain their regular custom or make a one-off £3 at the expense of future custom. Make the most of it, don't spend it all at once, and best of luck with your suicidal business model.