TR
Travelocity
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20 hours total on hold in 2 days
20 hours total on hold in 2 days. Disconnections, people who couldn’t help, wrong numbers on their website. Trying to cancel a trip because of the pandemic and finally, after over 8 hours on hold from midnight to 8am, someone answered. A crackly line, hard to hear anything. Tried to charge me a $100 per person change fee they said was the airline’s policy. I said to check again and it was removed. Ended up with a credit for the airline, no refund. Refunds should always be available to people.