Beacon Medical Group
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Been a patient at Mossley Hill since…
Been a patient at Mossley Hill since 1982, that was the days of Dr. Coleman and a young Dr. Singh. Always easy to get an appointment and happy with the service, how times change. Today I called and spoke to a "Health Coordinator named Dillon. Advised him I wanted an appointment to see a Doctor as seven weeks ago, the Doctor sent me to the Royal. I was admitted with Kidney Stones and had a Stent fitted to help me pass Urine. The Surgeon advised me the stent would be removed after 7 weeks, as I haven't heard and am now passing Blood in my Urine, I rang the Surgery. I was told, "Ring back tomorrow at 8am". I explained my situation and told, go to A+E. I explained the waiting times at A+E and to see a Doctor, I could once again go through the SAU Unit, avoiding the misery of A+E. Unfortunately I could not get any satisfaction (again) from the unqualified telephone staff.