DNS:NET Internet Service GmbH
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Reliable Internet provider with good client support
We have DNS Internet at home for over 4.5 years. I have had to call customer service maybe only twice. Yesterday I had to call after we didn't have service. Rebooting devices at home did not fix it. As a non native German speaker, customer service agent gave me instructions in English after I couldn't follow the ones in German. It was a bit too technical for me. He was very clear and patient. Problem was solved after a few steps and the connection was reestablished. We are very satisfied with DNS. As we both work from home having reliable Internet access is important. We are never going back to some of those well known competitive service providers that may be cheaper but unreliable and that are aggressive on promotions but have 0 customer support.