EWT Water
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Incorrectly fitted and damaged our water system
We have had to call a plumber to deal with the damage caused by the water softener. He removed the water softener which had not been put in properly. This has been on a service plan for the entire time we had it. It did not have the overflow attached to anything. The crystals had gone into the entire water system and had stopped the washing machine from working. It has gone into the shower mechanism and we are hoping it will not fatally damage these. When I called I was told that "this happens" and "you've had chlorine in the water" "we put it in the terms". As chlorine is always present in the water this seems to be a ridiculous situation to blame. The product had been serviced only a few months prior to this happening and would have been evident at the time. We have never used the amount of salt we pay for. A total con.