Kave Home
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Not Thieves but Don't Buy!
If you're reading this then probably you've bought something large and are now scared you've been ripped off or are being scammed. The good news is that Kave Home are not out and out thieves but if you haven't bought from them don't! The bad news is that they take a huge business risk with their delivery service whether that be delivering to your home or collecting a faulty item. The contracted delivery service is so terrible that it can often take weeks more than the delivery estimate (one reviewer on their own site waited 7 months!!!!!!). Kave Home have now removed reviews from their own site and it cannot be a co-incidence. Kave Home also seem totally unable (or unwilling) to discover the whereabouts of your order once 'out for delivery' let alone give you any idea when it will be delivered. That means for weeks and weeks after the expected delivery date had passed, Kave home would not tell me where my item was (even which country) or when they hoped it would be delivered. Furthermore, they won't cancel/reund the order once 'in transit' and Paypal won't allow a refund if the company can prove it is in transit. In our case the item was apparently in transit the day after we bought it despite a 3-4 delivery timescale. Eventually it was delivered after 8 weeks but we were lucky compared to others. Of course once it arrives you can refuse delivery iaw EU law but they are hoping you won't - be sure to check the packaging in the van, then if worried, require them to unpack any parts that might be damaged in the van, that way you can refuse delivery otherwise they won't take it away and you'll have to fight for weeks to get it collected. Don't be fooled by their customer service either. They respond rapidly and extremely politely to every email. Their apologies are profuse, beautifully written, empathetic but also utterly meaningless because they never actually 'do' anything or promise anything concreate, they just apologise again and again and again in ever more detailed and creative ways. After more than 20 emails I was finally contacted directly by the delivery company who told me when they would be delivering (told not asked!) but we were out of the country, they replied that it must then be delivered to a friend's house, we pointed out that this item was an 80kg table and that we had paid for it to be mounted. They relented but failed to update their systems, we rang then 3 times to point out that their system wasn't updated. we returned to our home and contacted the delivery company but were told it had been delivered and they had a signature. Eventually they agreed that it had not been delivered. Finally it was delivered but the 2 big strong men (who were really nice) hadn't a clue how to get the table lined up right, burred 2 screws and didn't fit 2 other screws. It took me at least an hour to get it right. The table was slightly damaged in transit but only on the extension leaf, it was missing a screw but I sourced a replacement, it was slightly warped meaning one corner sits higher than the top of the leg and the oil finish was very poor. I couldn't face returning the table and I really wanted a table of this design. I re-oiled the table immediately and then finish is now pretty good. They refunded me the delivery and mounting costs but only because I told them they would have to collect the table otherwise - note you have only 2 weeks to tell them this - they refunded me on the 13th day. Perhaps for small things that are unlikely to be damaged, if you really like something, you could use them but for big things don't - the stress and worry is enormous. Ironically, their terrible delivery issues were a risk that paid off for them in my case but I would never buy from them again and neither should you.