Economy Energy
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Absolute scam of a company
Absolute scam of a company. They will ring you daily, threaten you with legal action for 'bills' their system has incorrectly generated. They will stop at nothing to get you to pay out. Do not use this company for your gas/electric, they will attempt to scam you out of any money you have. When closing my account, they attempted to say I owed £348. I have spoken to around 7 advisors at Economy Energy who, each time, assured me the bill was incorrect, would be cancelled and I would not be contacted again- all lies. I regularly got texts/emails claiming legal action would be taken against me, and I got calls every single day asking me to pay, despite not owing them anything. THREE MONTHS after closing my account, I am still being pestered DAILY with this calls asking me to pay this 'bill'. Even after having a written conformation stating this 'bill' was incorrect, they still continue to contact me. I've spent hours trying to get them to cancel this fake bill they've generated- not something you want to be doing when you are a full-time third year university student who also works 25 hours a week. This is a blatant scam tactic to try and get people to pay out what they don't owe. Their explanation when I asked how they got this 'bill' was because the 'system' billed me twice- an obvious LIE. This whole situation has caused me so much stress and anxiety, to the point I have had to seek professional help to cope with the stress. Do not use if you value your time and mental health. Making a formal complaint against the company, contacting Watchdog and contacting CitizensAdvice.