Prominent Tickets
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Tickets I paid for reneged on 2 days before event
Found tickets through prominenttickets.com listed on seatgeek. I purchased over $2,000 in tickets to an event. Nowhere on my original receipt does it say anything about tickets being subject to availability. 2 days after I purchased said tickets, I get an email with a new invoice where prominenttickets inserted language stating that the tickets I purchased were subject to availability. Per my discussions with them both before and after I returned their receipt signed via email, this was never brought up with me. I then get a call 2 days prior to the event taking place that my order couldn't be fulfilled. This is after several arrangements had been made to stay near the event taking place, and well after my credit card had been charged. As it turns out, the tickets I had purchased went up over 4x in value from the time I had purchased them. Prominenttickets.com said they would issue me a refund on my credit card but it would likely take over a week or more to have that refunded money available to me. When I inquired about getting the refund wired to me I was told no, even after I offered to pay their wire fee. This effectively priced me out of buying new tickets at the inflated prices because I would not have the refunded money available to me in time. To make matters worse, when I called the owner, Lance Patania, he lectured me on his unethical business practices in a condescending tone, offered no apology or any help to make right what is very clearly an unethical scheme that is still being perpetuated by this broker today. Upon speaking with seatgeek, they vehemently disagree with how this broker does business but I have yet to see prominent tickets get delisted from their site. If prominenttickets cared so much about their customers, there could have been a variety of ways to help solve the problem. The company listed several tickets in the same section I purchased mine in for much higher prices. Why weren't these offered? Why wasn't a refund offered to be made available immediately? Why wasn't I told earlier that the tickets I purchased didn't exist? Why does it say on prominenttickets.com that they own all of their tickets, but then I am told differently over the phone? They are quick to point out that offered a 200% refund yet the tickets are now more than 4 times the value of my initial purchase price. They could have easily pocketed the difference (over 4k) as profit if they did in fact have these tickets. If they didn't own the tickets, then why we're they listed on seatgeek.com as being so? Why does their website say they own all of their own tickets? I know of at least 4 others who used them as well for the same tickets, same event and they reneged on their purchased tickets as well. The whole point of exchanging money for tickets is to have tickets, not to have a broker try to fulfill my order AFTER exchanging money. I could have gone anywhere local to me to try to do that. The only thing I cared about was making the event and now I've actually been prevented from going because of prominenttickets.com. Bottom line, don't do business with shady brokerages who list slightly below value prices for tickets that they never actually owned. They took my money without hesitation but couldn't get it back to me with the same speed. For a place that has such "great customer service" you would think they care more about the end result for their customers.