Car Mats UK
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I thought I'd purchased a set of car…
I thought I'd purchased a set of car mats but apparently I'd only ticked and paid for the upgraded carpets.I recieved an email confirmation stating my order number and an approximate 10 working days delivery and that the company would email me when the order was shipped .Having not heard from them I emailed their contact details to ask where my order was and as I'd recieved no response 24 hours later I emailed again (twice)I received a response this morning saying my order details were not completed so I would not be receiving the car mats but I'd get a refund which may take approx five days I didn't want a refund just my car mats .I found the ordering system hard to navigate but thought as I'd received an order confirmation and my bank had been debited with the purchase price all was okay. Very very disappointed with response from this company and the fact that I had to chase them for my order.Had they contacted me saying there was an issue with this order I would have rectified it straight away.