HSS ProService
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Delivery delayed twice
I placed an order for a bulk bag delivery of top soil needed to complete a project, as they offered a good price. I was contacted the day after to let me know they couldn't actually supply me with a bulk bag as ordered, but could alternatively offer 17 smaller bags, but for delivery 3 working days later than my initial order. I reluctantly accepted as couldn't get any sooner, for as good a price elsewhere. Then on the morning of delivery got a call to say the order wouldn't be delivered today as they had no driver. When questioned I was told it was tomorrow or they could cancel the order. Not acceptable customer service and my project will now not be completed on time. ** UPDATE ** After being told it wouldn't arrive until tomorrow, it has suddenly turned up today (without further comms) and the very friendly driver knew nothing about an issue.