* SHOUT OUT TO JADE DOWNS
* SHOUT OUT TO JADE DOWNS, THIS GUY DESERVES A PAY RISE!!!! * I've had my doors and windows (full replacement) for almost 3 years and on installation had an issue with the kitchen window not closing properly - Jade was sent, had the problem sorted in no time and i haven't had an issue since! I've recently been having issues with the front door whereby the key was getting stuck in the lock and being extremely difficult to pull out. Again Jade was sent back out in January, had a quick look, messed with the mechanism a bit and oiled it, all back to normal! Again, in no time! It started playing up again recently so i contacted the friendly customer service team and Jade was sent out again! I explained to him how frustrated i was with the door and disappointed that this had happened again and he quickly calmed me down and said he'd have it sorted and it would all be fine!! This time he took out and replaced the key barrel saying it was quite possibly faulty! Provided me plenty of new keys 😌😌 and had the door back to its original best - again in no time!!! He even had a quick look and adjusted the back door which had stiffened up a bit and had apparently just dropped slightly! Again everything is perfect now 👌 i honestly can't fault this company they have lived up to their name from installation through to maintenance and i have no regrets whatsoever! And Jade is one of the people that gives this company that quality name so i hope First Home recognise this and reward him for this as without people like him, the name means nothing! He is such a positive, friendly and skilled worker! Thank you Jade 😃 in a polite way hoping not to see you anytime soon though 🤣🤣🤣 Anyone debating using this company - i'd definately say go for it - 3 years in and i'm happy as a pig in s***!!!! 🤣🤣🤣 they really are worth the money!!! No regrets!!!