Thomas Cook Airlines
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Beware Hand-Luggage Allowance & Customer Service.
Thomas Cook Airlines only allow a hand luggage allowance of 6kg. That is not much I can assure you and completely inadequate for my wife and son. The alternative is to put a 20kg bag in the hold for £20. No option to upgrade hand luggage to 10kg. It amounts to an extra £120 for a party of three for a return flight. I only found this out from calling customer service as it was by no means clear from the confirmation email. Tried to book it online but was being charged £68 p.p. each way. Customer service at 8:30 am had an estimated wait time of 45 minutes!! Online chat was difficult to find and only popped up at the point of purchase. It took them 10 minutes to reply to question. Answer not very helpful or satisfactory. I personally will be AVOIDING THIS COMPANY from now on. It seems that the tail off in their middle-eastern business may be leading to them bleeding the customer in other departments. Not cool.