Annelouiseboutique
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SCAM - 5 WEEKS AND NO REFUND
I’m absolutely appalled by the service I’ve received. It’s been over five weeks since I got confirmation from ALB that they had received my return for over £300, and yet NO REFUND HAS BEEN MADE. The lack of communication and accountability is unacceptable, and I’m now having to escalate the issue through my credit card provider. Having previously ordered from this company without issue, I’m shocked by how poorly this situation has been handled and from reading other reviews it seems I am not alone. It’s incredibly disappointing, as the dresses themselves are beautiful. But sadly, great products mean nothing when backed by such terrible customer service. If my refund does not arrive in the next week I won’t be ordering again—and I strongly suggest others think twice before doing so.