EWT Water
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Engineers - Great. Appointment System - Bad
The engineers are always polite, professional and helpful. The water is soft and limescale in my house is greatly reduced. My only criticism is the method to organise a service visit and salt delivery included. If you pay by DD you cannot arrange this though the app. You have to call which can takes a long time. Then it's very annoying that you cannot arrange a time when you finally speak to someone. You have to wait for an appointment to be emailed to you.....which obviously may not be at a convenient time! This takes a week or more to come through! Then if you have to change the appointment, you have to wait again for a new, possibly inconvenient time to be emailed to you. EWT, your appointment system is ridiculous. I've been a customer for over 10 years, please return to the old way you had of making an appointment or sort out the app to include your contract customers. Apart from the appointment method recommend EWT