Hello Services
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AWFUL COMPANY! AWFUL SERVICE!!
On an initial booking for an after builders clean up and having only just moved into our new house and having had extensive decorating done throughout, the company were more than happy to take my money. When it came to the clean, it was awful, the cleaners didn’t clean the house properly, they left streaky windows all over the house, numerous surfaces uncleaned, didn’t even touch the garage, or the appliances that they were supposed to. This is when it went from bad to worse, after lodging a complaint, and asking for a refund the company told me that it was in there T&C’s that they don’t give refunds (I was never shown or informed of any T&C’s or refund policy when they took my payment over the phone or was i informed of any policy regarding the booking of a re-clean, they have since, and when it was convenient for them, informed me of these policys and T&Cs). Hello Services offered a date for a re-clean which did not work for me or my wife, as we were both at work that day and i told them that another date was more suitable for us (it should be noted at this point, the company have since informed me that this was me refusing their services) it was not! In the same email thread we agreed that the cleaners would return to the house to carry out a deep clean approx a month later, as me and my wife had to spend a couple of hours cleaning the house ourselves after the cleaners left as we could not live in the house in the state it was left. The cleaners turned up on the second clean, and started to clean, I then received a phone call from the company informing me they had not received payment for this clean, the man I was speaking to was what I would consider rude, continually speaking over me as I tried to explain that this service had been offered to me to make up for a bad experience in the first booking. He then called the cleaners and asked them to leave my house. Disgusting experience!! DO NOT USE THIS COMPANY!!!