American Water Resources
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If I could give zero stars I would
If I could give zero stars I would. DO NOT get sewer, plumbing or waterline insurance from this company. My husband and I signed up for their Water Line, Sewer Line and In-Home Plumbing Emergency Program in May 2024. We repeatedly asked them to email our policy with all the terms and conditions. They never sent it. Since May we have been unable to login to their website. Each time we ask about it they say they are having technical issues and their IT department is working to fix it. You can sign up no problem but you can't login to your account for 6 months. Now we have a plumbing issue with our heater. You can't contact them by phone because the recorded message says the hold time is 20 hours. We used chat to speak with an agent to file a claim. We sent pictures of the issue and they determined it was covered. They said they would dispatch a plumber and that our fee (or deductible) would be $50. We were told that IF the plumber determined that the issue was not covered, we would be refunded the $50. The plumber came out and told us our leak is not covered and further shocked us by saying this company repeatedly charges their customers $50 service fees fully knowing that that issue is not covered. They just scam you for $50 and don't fix the problem. Since we never received our policy we were not aware that they even charge to send a technician. When we reached out for a refund we were told that the claims agent who filed our claim gave us false information and that the $50 is non-refundable. They wanted to send a different plumber for a second opinion and charge us another $50. What a scam! We immediately canceled our policy and hope they don't charge our credit card next month for the monthly premium. If they do we'll have to dispute it. Getting a policy from American Water Resources was a costly mistake.
