teapigs
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Seems to be absolutely no customer service!!
Ordered 300 overpriced peppermint tea bags at £66……but unfortunately for me they are the only ones my wife really likes so I thought I would treat her, well that was a week ago. Royal Mail say they have delivered them which they have but not to me, the delivery photo is of someone else’s door that actually says “Flat No 2” on it…..I don’t live in a flat!!…….this was 3 days ago. Now I understand that issues like this can arise, I’ve purchased things before that sometimes never turn up for one reason or another, but you contact the seller/retailer and hope that they honour their obligation to you and put the problem right, so I tried to contact Teapigs. I have filled several of their online contact forms in…….no response back. I have emailed them, but I inadvertently messaged their worldwide email address, nearly instantly I was contacted by a lady in America who explained who she was, she was really kind and helpful and as I was having such a bad experience she said she would forward my email to the UK customer service team……no response back. I have tried telephoning them many times on different days……..no one picks up…..left message…..no response back. This really frustrates me when companies selling overpriced but obviously quality products completely ignore and are complacent with their customers when problems arise. It’s not even like it’s a couple of quid……£66 for tea bags🤦♂️ Don’t know what else to do and I hate to have to kick up a fuss about it but I am left with no other option, I have tried to contact them as you would when there is a problem but there seems to be no one there to listen! I don’t know what else to do, it’s such a shame as I believe the product is really good.