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Energy Ombudsman
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Raised a complaint about Octopus Energy…
Raised a complaint about Octopus Energy that had been going on for 2 years, finally raised to the ombudsman who were very quick to respond and inform us of the process for the complaint. Octopus finally agreed with the issues we raised and made an offer prior to the ombudsman completing their investigation. It wasnt a complete investigation required, although the response, information and support was excellent, thanks Alan. If you are getting frustrated with your ongoing complaint and its over 8 weeks old, do raise a complaint, its easy to do