KS

Sep 11, 2024

Waves Car Wash Didcot

I was always satisfied with the service at Waves at Tesco in Didcot. But it is now under new management and I will not be using it again. According to local social media, it seems that other people have had similar experiences to mine. I parked by the car wash and stayed in the car while I detached the car key from the ring of other keys. The man came out of his booth and approached me. That's not normal, they're usually too busy for that, and it was then I noticed that there were no cars being washed. I thought he was going to tell me it was out of order or something like that. But no. He circled round the car and told me that it was too dirty! Wanted to charge me an extra £5! Obviously I refused. I said, no wonder you've got no customers. Why would I bring a clean car to be washed? He started arguing that it would take more time, shampoo, water etc. This was nonsense as the car only had surface dirt, it wasn't caked with mud. A second man appeared (there seemed to be no other staff) and, indicating other cars, said "Do you see any other cars here as dirty as yours?" Outrageous. These were shoppers' cars, not car wash customers. There seemed no point in staying any longer and I went to the hand car wash on the Broadway where I received competent and courteous service at a reasonable price. I certainly won't be returning to Waves Didcot under the current management.