Water Babies
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"Cancel, cancel, cancel", water babies motto
Disappointed beyond belief at the service of this company. We entrusted water babies to provide a consistent service and teach our little boy one of the most valuable life lessons. The reality was far from the high cost of the lessons. We have had 8 lessons cancelled since 22nd December, eight! This has resulted in the consistency aspect being thrown out of the window. The only saving grace about this company was our instructor, Hannah, who our son absolutely adored. 8 cancelled lessons on and water babies finally decided to explore alternative classes for our boy, but would not provide us with the same instructor and as such, we have had to remove our boy from water babies and go elsewhere. Absolutely appalled. Edit following their response, to make it crystal clear, NO alternative arrangements were offered until after the 8th cancelled lesson. Further, very little communication was provided re cancellations, including 2 occasions where we arrived at the venue to no lesson with no prior notice.