Southwest Airlines
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Don't pack anything fragile!
I think there are some things that they can upgrade, but TSA and security were amazing, and all of the employees were friendly. The thing that I think they can improve is luggage care. When I was on a plane to KC I saw that the guys who were putting luggage into planes were NOT careful at all, plus this is how they broke my wheel on the suitcase, they tossed it, then the wheel snapped right off. 3/5 for this one.