The TJX Companies
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Super Slow Delivery Service...Still Waiting On Some Items
Super slow, spotty delivery service. TJMaxx and their online stores uses Fed-ex SmartPost to deliver packages. Packages are shipped using Fed-ex, then the package is transferred to the US Post Office for delivery. Why this two-step method is used, I don't know. It increases the chance of lost packages and sometimes packages taking over a month to arrive. I've received packages from Marshalls/TJ Maxx within 2 weeks of my order but some have taken over a month. When I asked my post office, he said it is because of their Smart Post process--it depends when Fedex hands over the packages to the USPS. He told me that sometimes it can take a month or more to receive Smart Post packages--they arrive in crates. I ordered items on 5/10/22 at Marshalls.com. I received part of the order in about 2 weeks. However, three items had not been delivered. It wasn't until today 6/24/22 that I finally got them, well over a month later. Marshalls was kind enough to refund me when I spoke to them about the missing items on 6/23/22. Since there was no information on the missing package at the Fedex or USPS websites, I thought it was lost. Their Customer Service phone line was closed by the time I got the package. (There's a 6 hour time difference from where I live with their EDT Customer Service), I emailed them to please reverse the refund and recharge me for the items, because I did receive them. I'm still waiting for items I had ordered from TJ Maxx.com. Again, it's the same situation where packages start off under the Fedex, then get transferred to USPS. I had ordered several items at TJMaxx.com on 5/18/22. The items were to come in two packages. I never received any of them as of 6/24/22. When I looked up the tracking info at Fed-ex, I got the same "Pending" message from Fed-ex and "USPS Currently Awaiting Package" at USPS.com. TJMaxx was kind enough to refund me when I told them I hadn't received any of the packages. So I do appreciate that, but I would have rather had the items I had ordered. If somehow they finally arrive, I'll definitely notify them and request that they reverse the refund. I just wish TJ Maxx companies would use a different shipping method. I wouldn't mind paying a bit more for shipping if it would guarantee that I'd get my items sooner. I would think it would be easier to use one delivery service instead of two. I hope someday they can change their delivery method so customers can get their items faster. Right now it's a crap shoot--you might get your items in 2 weeks or it might be over a month.