Shingo

Feb 11, 2025

They were upset for us been upset

So, I got a very disappointing response from Audio Protect, I will update it here. I hope this will help people to decide what to do with the service. I am writing this here since they again, decided not to respond to our voices of common sense. First, I sent an email of displeasure to Audio Protect on Jan 11. I was an unlimited member, much like all of you. But I only got a response after I put a review here. And that was no coincidence. They responded saying they were displeased that I wrote my honest feelings toward their unacceptable customer treatments. To summarize their email, they stated that we are lucky to have their service, and if it wasn’t for them, any AI-generated music would have been rejected. Yes, you all heard me right. They think they are the only ones capable of serving copyright to AI-generated music, and they are very disappointed that we are leaving our honest reviews. It sounded like we owe them for their paid services. They claim that “some” users use the service in a way that is against their design. I do not know what that means, and I doubt this is true. But to be fair, it is none of the customers' business that a company lacks in controlling the service that they’ve made. And making the problem caused by some minority group all our fault is simply immature, irresponsible, and dishonest. They also claim that we are getting many upgrades on the current services, such as unlimited whitelisting and chat help services. I asked them if that is true and why I don’t see any of that in the so-called standard plan to which they've downgraded us. There is only one whitelisting allowed and no copyrights for AI-generated music for the standard plan. It is a massive downgrade. And to have the whitelisting and copyrights for AI music, there are no other ways to choose but the crazy $420 plan. It is a common dignity that once you buy something, you own it. You don’t expect us to buy a computer, but suddenly, the store comes back, robbing your computer and demanding more than double the price for a similar computer. That’s what I said to them. Companies need to make money, and we are always happy to help, but only if that company is honest—something they lack entirely. Especially when they make it the customers' fault for their lack of management. The absolute truth is that they do this just because they want more money. There’s nothing more behind it. They wanted me to remove my reviews, and I said all the reviews they see here are honest "customer reactions " to the “actions” Audio Protect took against us. None will change anything when it is them who caused the issue and not resolving any. If the preexisting customers who already had the unlimited plan were getting the same deal as before, or at least receiving unlimited AI-generated music and a few whitelisting channels included in the new standard plan, that would have been something many of us would have considered. We wouldn’t be happy, of course, but at least something we might have agreed. It’s been a few days, and perhaps I will never get a reply since I did not agree to remove my review without changes on their side. None of my questions were ever answered. It was very much “you listen to us and agree or else go away, but don’t leave any negative reviews” kind of email it was. Copyrighting AI-generated music just started, and we will soon have abandoned services we can choose from. Something Audio Protect fails to see, believing only they can offer such. Audio Protect is responsible for refunding in full for anyone who discontinues the service. I hear some aren’t receiving the refund, so I suggest writing a review. Most people only care to respond when their names are exposed in public. It’s sad that they only care about their reputation and not their customers, but that’s nothing new today. Just write your honest experience. That should do the trick. I will report back if I do get a response back from them. And hope this time we will receive an actual customer service.