Planet Fitness
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Staff Member Brandi Not Helpful
I usually don't post reviews because we all have those days and people, we as humans deserve patience and grace at times. If I do a review, it's because I believe in giving commendation when due or when something really needs to be addressed. This review is for the planet fitness in Jacksonville Florida Orange Park area located at the intersection of Wells Rd and Blanding Blvd. The staff member name is Brandi. The night crew informed me of the Red light machine and I was sold on it. They attempted to show me how to operate it but due to being pushed for time, I was not able to. I informed them I would be back Friday. They assured me I will get the help needed. I get there on Friday and there were some issues that was resolved in a sarcastic manner by the staff member Brandi. So I then asked Brandi if someone could show me how the machine operates. She said she and no one else would be able to show me. I then asked for a manager I could speak with and she initially replied, " What can they tell you that I can't ". I then asked her, who was the GM or franchise owner and what time they would be in so that I can share my experience. She refused but then provided me with the name Melissa. Never had such an experience like this before with Planet Fitness no matter which one I would go to. The Employees are always informative and helpful. Cognitive of the fact that knowledge on using the machines initially is helpful to prevent improper use. So I went into the red light machine, hoping it was simple to use. I just started looking at and pushing buttons that seemed correct. It didn't work. So I just left. Frustrated discouraged and definitely disappointed at Brandi's nonchalant demeanor.