Traveluro.com
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I booked a room through traveluro
I booked a room through traveluro. When arriving the room was disgusting, there were cockroaches dead and alive, mold on the ceiling, cigarette ashes on the floor and the table in a non smoking room. They had the black tree air fresheners from a car hanging in the room to try to mask the smell of mildew and smoke. I went to the front and told them about the problems. The lady gave us a different room which was worse than the first. The ceiling was actually falling and had been leaking. Back to the office again and the lady said she had no other rooms. She told me she had cancelled the reservation because they did not have a room for us. I immediately tried calling traveluro. No one answered the first several attempts then was hung up on a few times. After a while I got them on the phone where they assured me it would be refunded by the tech support team in the morning. Needless to say it was never refunded and I have been fighting with them for almost a month. I even went back the next week and videoed the clerk telling me to have them call directly there was no paperwork since my reservation was cancelled. Traveluro demanded I give them written proof from the motel which is not available. Does anyone have the details on this company I would like to file a lawsuit and possibly a class action if anyone else needs to join.