EatStreet
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Terrible
Terrible. Inconsistent. They've been the online-order-&-delivery service for my favorite local place for at least a couple years. Usually no problem. Tonight I found out that even though you are prompted to put in notes for the driver, the driver never receives them. He/she keeps getting notes I put in last spring. It's January. All the notes I've entered for the drivers since then never get to the restaurant or the driver. Our food was an hour late. I called the restaurant. After a lot of back and forth with the restaurant calling the driver, we found out the food was on a table on our big front porch. I never let people use the front door or porch in winter because when the steps are wet, they're very slippery, so my note had told them to go to the side door and ring the bell. Not only did they leave the food on the front porch (not the driver's fault), they didn't even ring the bell to let us know it was here (that is the driver's fault). Aside from the note, if there were 2 doors on a house visible from the street, and one had a light on while the other didn't, and one you had to go through snow to get to but the other didn't, wouldn't you choose the door with the light and the shoveled sidewalk instead of the dark door that you had to wade through snow to get to? After an hour or more, our food was found and it was ice cold. I'm never using EatStreet again. I'll just call and let the restaurant's own delivery people get the tip.