Japan Crate
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Good service, terrible shipping
I decided to give Japan Crate a try back in June despite the decline in reviews since COVID. To be blunt, their shipping process sucks. It took 4 months for me to receive a crate with multiple customer service inquiries on the status of the crate. It got to the point where they just said the July crate couldn't be shipped, so instead they would send an October crate. The wait didn't really bother me as I somewhat expected it to happen due to the pandemic and the reviews. If I were only reviewing the product based on shipping, it would receive a 1 star. However, the rest of the experience was exceptional. Customer service was always there to keep me up to date on the status of my crate and usually replied within a day. The crate was well packed and the presentation was wonderful. I will probably give it another shot after the virus is gone and things go back to normal.