Hafod Renewable Energy Ltd
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After Sales not so clever.
The new installation was carried out quickly and the contractor who installed it is a nice guy and knows his job. The pump was commissioned and working well for a few weeks until the existing pipework which in our house was buried below the floor in concrete started leaking and flooded the house. a few desperate emails to Hafod and a few phone calls didn't spark a reaction or reply. I desperately contacted the contractor who told me to switch everything off. It was a bank holiday and i didnt expect anyone to rush out that day but we didn't get any response from Hafod and my 78 year old mother in law had no heating or hot water. a few days passed and i tried to contact Hafod again who in turn passed the email over to the contractor who contacted me to see if he could help, as it was exisiting pipework they cannot do anything to help us. So after spending over £13000 we are now having to re plumb the house. Thankfully its the summer time now and we have an electric shower. So now need to find the funds to carry out this work. Did i expect Hafod to re plumb our house NO but i did expect some help or assistance from them. The system works fine and we are pleased with this (when not leaking) Should they have surveyed and suggested new pipes prior to installation ? probably. SO IF YOUR THINKING OF GETTING A HEAT PUMP THEN DO SOME EXTRA HOMEWORK INTO WETHER YOUR EXISTING PIPEWORK WILL TAKE THE 1.5 BAR PRESSURE.