Live Heroes
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I am very disappointed
I am very disappointed! Two months ago I made a purchase and I still don't know what's going on. I already sent 2 emails to ask for information. The answers I received were еxcuses, terms from 2 weeks to several days and thanks for patience. In their site is written 21 days. I wait 3x21 days. Few days ago I sent a 3rd message, this time with asking for a real deadline in which they will ship my order or I want my money back. I received a message, that says: "Due to the emphasis we place on the quality of our products, they are currently waiting in the queque for the quality control department. The order of the control is determined by the system, based on the time of placing orders by customers, so we have no influence on it. After passing quality control successfully, they will be directed to the logistics department. I assure you that we are doing everything in our power to deliver your order as soon as possible." So...with this waiting for "quality control" they want to say - sorry we cannot return the money because the order is already printed. Ok..But what is this 2 months quality checking...? Are they wear and wash the clothes for a month+ so it can be quality control approved? And if they have no influence on this "quality control system" and it takes more than 2 months, why in their site is written 21 days? What does it mean - if somebody makes a purchase now, probably he will receive it next year, and this information is not even available in their site.... I start to ask myself if Live Heroes is scam or it's just slow and no professional.... UPDATE 15.11.2018 Finally I received my order! I don't know what kind of "quality control system" they have, but the colors are far from good. I purchased BLACK cotton t-shirt with direct colorful print, GRAY cotton t-shirt with direct gray/black/white print, and HOODIE with full sublimation colorful print. The colors have sunk into the black cotton textile. With simple eye we can see LH didn't put a white base before the colors, and the print looks economic and cheap. The gray t-shirt looks better because the textile is bright, but the colors are with cold blue tone and the print is more bluish instead gray/white. The hoodie has the most of the potential to be good, but the colors have this "dirty old" feeling. For almost 3 months waiting and high prices, the result is not satisfactory.