Scott

Sep 4, 2025

Unacceptable response times and non existent customer support !

So I closed my account and made an official complaint due to the lack of customer support and response times. My complaint was upheld and they offered compensation. As I had closed my account, they asked me for a PDF statement of my current bank account to be able to pay the compensation in to. This was sent days ago and I’ve still not had a response. In conclusion, I’m glad I closed my account when I did as they obviously haven’t improved their customer service or response times and it’s unacceptable. There are many challenger banks and I find Chase and Starling much more proactive in dealing with their customers. I’d avoid Kroo unless you want to wait days ( or in my first case, weeks ) for a response to your bank account queries !