Japan Crate
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Mostly good experience!
Like everyone else, i had issues with my recent crates. before covid era, i always got my crates on time and sometimes even a few days early. however, april, may, and june crates never arrived. i waited a really long time, and after a while finally i got my june crate! but at this point i contacted customer support to ask about april and may. they said that based on the information they had with tracking my old crates likely got lost, and they issued me a refund for the two missing crates. i really do love the items i received from my crates however the wait time is not ideal so i will be putting my subscription renewal on hold. i love their crates and i received great customer support. the only downside was the random charge for shipping that i wasn’t expecting but in the end i understand the huge setback with the shipments because of covid, having to pay for so much shipping twice could put a small company out of business