T Mobile
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May 5, 2023
On April 11, 2023 I went to T-Mobile trying to set up new service with them when I got there they tell me that I have to pay a fee of $250 for a deposit. I told him no because when I called the T-Mobile customer service number, They told me that they would waive the deposit since I was bringing my own device to T-Mobile . Before I went to the store, I was on the phone with T-Mobile. They were about to process my order. Everything was approved with a zero balance but then I had to go to the store to verify my identity. That’s the reason why I went to the store. So after I was told that I had to pay the 250 at the store I told the gentleman that was not interested anymore so today May 5, 2023 I try to get service at T-Mobile I was chatting with a T-Mobile representative, and just like before I didn’t have to pay anything at all they waived the 250 deposit fee since I was bringing my own device but then and she tells me that to contact the customer service number so I did. When I contacted customer service they told me I had an account that was open 24 days ago which was April 11, 2023. I told him no I didn’t open an account I didn’t know an account existed. I was in disbelief. Come to find out there’s a gentleman basically open the account under my name sign the agreement under my name which was illegal to do it since I didn’t authorize this account I do have a recording were T-Mobile says that I’m not responsible for the balance and I didn’t open this account. I did not authorize this I did not approve anything. I did not sign anything it’s not ok what T-Mobile did a lot of people have sued because of the same situation. They try to get me an a payment arrangement to pay for the almost $400 total. I said no I’m not paying for something I did not open this is illegal. I wasted my whole day over four hours on the phone with T-Mobile today which I couldn’t even go to my shift because I was trying to settle this. The representative from the T-Mobile store even said that I’m not responsible so I don’t know why T-Mobile is charging me. I do have a recording where they admit what they did.